1. When will my item be dispatched?

All orders are processed, packaged and dispatched the next working day after the order and payment has been received.

2. My order has arrived and it's damaged, what do I do?

fizzlefish takes great care when packaging items to ensure, where possible, that orders are received in the same condition as when dispatched. If your order unfortunately arrives damaged or is faulty, please contact us and we will organise return postage for you.

3. The item arrived and it looks a different colour to the one shown on the website?

Whilst care is taken to ensure that we display as accurately as possible appearances, colours, textures or finishes, what you will see on your computer monitor or equipment may differ and so we cannot guarantee that images are an accurate representation of the actual goods or services that you are purchasing. 

4. There are marks and knots on my wooden item, I wasn't expecting these?

Items made from natural materials may have slight 'nicks or notches' that can occur when using this type of material which may not be represented in the image we provide. When listing items on our website, we take a generic photograph of one representative item and therefore where wood and natural products are used, a generic image may not show flaws.

5. My item has arrived and I no longer need or want it. Can I still return this?

Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 30 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.